Craig Lathrop

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Activity overview

Latest activity by Craig Lathrop
  • Craig Lathrop created an article,

    Windows using "TEMP" profile for user when they sign in

    Step 1:  Delete associated registry hives of users from registry.  “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList” Note:  The name of the registry hive i...

  • Craig Lathrop created an article,

    Windows OS install (drives not detected)

    Worked with Workstation 7920 Used iavroc.inf_amd64_d4e901bef9db7a2b to load driver in Windows OS Install. This will allow the OS Installer to detect NVMe drives Show Attachments and download file ...

  • Craig Lathrop created an article,

    when viewing signed documents in Bamboo via Internet Explorer (IE) it shows garble text at bottom

    See attached screenshot for example of problem. Resolution:  Installed and ran Pinform's "cclleaner" on computer.  Had it flush Internet Explorer and this resolved issue with the text at the botto...

  • Craig Lathrop created an article,

    Web Driver Admin Manual

    CIM Cloud Website Pipeline system is an eCommerce SAAS platform built and hosted by Website Pipeline. Webdriver is the Admin user account which is a content management tool. When you log in, a con...

  • Craig Lathrop created an article,

    VOIP phone and voicemail guide

  • Craig Lathrop created an article,

    User/Employee Not Showing up in Microsoft Teams when searching for them

    This can be due to re-hires. When a user is rehired, their shared mailbox must be converted back to regular mailbox in order to show up in MS Teams Search Directory.

  • Craig Lathrop created an article,

    Unable to send the Sales Order (SO) Confirmation electronically to the Customer

    After troubleshooting, we found that the below highlighted option was not enabled for the customer. Enable the "Use E-mail address in data entry" option. 

  • Craig Lathrop created an article,

    Unable to access S drive from within Sage

    Symptom:  unable to access S drive (network shares) from within Sage, even though S drive is accessible/available using Windows Explorer.   Solution:  Configure/add the  EnableLinkedConnections  r...

  • Craig Lathrop created an article,

    Unable to access MES Portal. MES Offline Google Chrome.

    Resolved by resetting Chrome in Google Chrome Settings.  After reset, you may find the old shortcut will not point to the MES web portal. If this is the case, you will need to go to the portal manu...

  • Craig Lathrop created an article,

    Trustwave SOC (firewall management) contact Info

    Sharon and Mike are the two Marki employees that are listed with Trustwave as points of contact (persons authorized to make requests, changes, etc) Our customer number:  3302592 Phone Support Uni...